Service Cloud Lightning

Provide Unmatchable Customer Experience with Salesforce Service Cloud

Sales and service go hand in hand. Customers who commit to a brand expect exceptional after sales service. Omitting to invest in the right support system to provide the best customer experience can prove to be detrimental to organizations. Digitally savvy customers of today expect nothing less than the fastest, most responsive service regardless of the channel or the device they use to contact the service center including any messaging app the customer uses on their mobile.

Service Cloud Lightning offers a complete set of productivity tools to empower contact center agents in providing personalized customer service in a faster manner. It includes features of customization and cloud access allowing agents to access it from anyplace. Removing costly infrastructure and software requirements, it has the added flexibility of easy upgrades to suit business growth. Choosing a suitable subscription plan based on feature requirement between Professional, Enterprise and Unlimited editions presents cost effective solutions to suit different business setups.

Service Cloud uses omni channel routing with predictive, intelligent conversational support to guide agents through service calls. The open shared platform permits access to various departments within the company to work on the case. A shared and open database stores vast resources of knowledge articles, available even to field agents helping customers. Customers can also find answers using the self-service capabilities. Sales, Marketing, IT teams are seamlessly integrated on a single platform to deliver exceptional customer service.

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Solution Benefits

  • Intelligent Self Service: With community platforms hosting data that customers need to solve problems as they require, improves response times.
  • Personalize Service: Video messaging allow agents to have live conversations and customer insights help predict future needs
  • Improve field productivity: Field agents can access information and teams on the job accelerating resolution quality and time.
  • Powerful AI: A single console that drives automation and provides all required information to support agents help resolve issues faster.

What Sets Inspirria Apart

With more than 14 years of experience in cloud technologies and over 500 clients around the world, we have collaborated with innumerable global companies across industry verticals. Inspirria’s rich industry experience, coupled with its cloud-based strategic service offerings, has helped businesses drive operational excellence and improve ROI. Through our data-driven strategic cloud assessments, companies are able to gain better business value.

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