Service Edge

Customer Delight Achievable with ServiceEdge

In today’ competitive world, product differentiation is now no longer the key to success. With availability of multiple substitutes and after sales support, customers are increasingly opting for brands with exceptional customer service. The only way to win your customer loyalty is to provide an exceptional customer service as they rate their service experience on a situational basis. Unfortunately, it is often seen that the customer service experience is far from exceptional. The challenge is finding ways of delivering white glove customer service, consistently.

ServiceEdge: Complete Solutions for Customer Service Delivery

Inspirria, a leading NetSuite ServiceEdge provider helps services companies with a complete solution which offers automated controls, maintenance of complete customer equipment database. The business management software enables clients striving for high level of customer satisfaction, by offering 360 degree controls and visibility into their service and maintenance operations.

ServiceEdge infographic

The cloud based software tracks data of customer’s equipments and generates contracts and installation/delivery and preventive maintenance jobs through an automated process to provide complete visibility over service contracts. Service Edge helps businesses in getting access to appropriate tools and real-time information needed.

Solution Benefits

Our powerful solution enables high customer satisfaction by offering automated controls for service companies. Key benefits include:

  • Enhanced support case controls and visibility
  • Quick access to contract scope, terms, coverage and inclusions
  • Contract-wise and equipment-wise profitability analysis
  • Tracking chargeable and non-chargeable cases
  • Real-time insights and tools during customer interactions
  • Timely execution of contract terms

What Sets Inspirria Apart

With more than 13 years of experience in cloud technologies and over 450 clients around the world, we have collaborated with innumerable global companies across industry verticals. Inspirria’s rich industry experience, coupled with its cloud-based strategic service offerings, has helped businesses drive operational excellence and improve ROI. Through our data-driven strategic cloud assessments, companies are able to gain better business value.

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