HR Service Delivery

Deepen Employee Engagement with ServiceNow HR Service Delivery

Customer and employees alike now expect a high quality service and an engaging experience from an organization. HR functions sometimes can be repetitive and continuing to do those tasks manually, leading to long resolution times and convulated processes, thereby, not adding any business value.

IT Service management infographic

ServiceNow solution of HR Service Delivery offers an integrated suite of applications that helps HR improve productivity while providing service experiences that meet and exceed employee expectations. Automating processes such as onboarding that spans multiple departments, employees and HR departments have a single platform that fits both their needs.

HR Service Delivery improves employee satisfaction with end-to-end case management solution. It builds a seamless experience for the workforce by enabling portal creation, case management, workflow development and measurement capabilities. Easy-to-use dashboards improve process efficiency by identifying problem areas. Integration of HR data with the platform and intuitive interfaces, accelerates the time taken to realize the value. Automation of key processes and service catalogue speeds up case resolution times. Self-help portals automate key processes, cut down employee frustration and dissatisfaction. Continuous measurement and metric-reporting helps in tracking the business impact.

Solution Benefits

  • Case and knowledge management: With historical queries and resolutions documented in a single location and standardization of the document helps in faster query resolutions.
  • Service center capabilities: Modernizing HR service delivery with superior capabilities, employees receive high quality consumer-like experience for all their queries.
  • Automation of processes: Employee lifecycle events can easily be automated to reduce turnaround time especially when it involves multiple departments.

What Sets Inspirria Apart

With more than 13 years of experience in cloud technologies and over 450 clients around the world, we have collaborated with innumerable global companies across industry verticals. Inspirria’s rich industry experience, coupled with its cloud-based strategic service offerings, has helped businesses drive operational excellence and improve ROI. Through our data-driven strategic cloud assessments, companies are able to gain better business value.